This Privacy Policy explains how Hasser Enterprises LLC (“Hasser,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our websites, use our managed IT and technology services, or use our mobile applications, including Nexora by Hasser (together, the “Services”). By using the Services, you agree to the practices described here.
1. Who we are
Hasser Enterprises LLC is a technology services company based in Mobile, Alabama, USA. We provide website design and hosting, managed IT services (including remote monitoring and management, backup, networking, security, and help desk support), video surveillance solutions, and mobile applications for business and residential customers. Hasser Enterprises LLC is the party responsible for the information described in this policy, except where we process information on behalf of a business customer as described below.
2. Information we collect
Information you give us
- Contact and account details such as your name, company, email address, phone number, mailing or service address, and login credentials for our portals or apps.
- Service and support information such as support requests, messages, call notes, and any files or details you share with us so we can help you.
- Billing information such as invoices, payment history, and payment details. Card and bank payments are handled by our payment processors; we do not store full card numbers on our own systems.
Information collected automatically
- Website usage data such as IP address, browser type, device type, pages viewed, referring pages, and the date and time of visits, collected through server logs and cookies.
- App and device data such as device model, operating system version, app version, crash and diagnostic logs, and basic usage events needed to keep the app working and secure.
- Managed-service data. When we provide managed IT services, our monitoring, backup, and security tools may collect technical information from customer devices and networks, such as device names, hardware and software inventory, performance and health metrics, security alerts, and event logs.
Information from others
We may receive information from your employer or organization when it engages us to support its users, and from vendors and partners that help us deliver the Services (for example, software distributors, carriers, and payment processors).
3. How we use information
We use information to:
- provide, operate, maintain, and support the Services, including monitoring, backup, and security for managed customers;
- create and manage accounts, authenticate users, and secure access;
- respond to questions and support requests and communicate about service, maintenance, and security notices;
- process billing, payments, and collections;
- detect, investigate, and prevent fraud, abuse, and security incidents;
- diagnose problems and improve the performance and reliability of our websites and apps;
- comply with legal obligations and enforce our agreements.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
4. How we share information
Client information is not shared with third parties except as needed to provide the service or as required by law. The following describes those service-related and legal disclosures:
- Service providers that host, process, or support data on our behalf, such as cloud hosting, remote monitoring and management platforms, backup providers, ticketing and accounting systems, email and communications providers, and payment processors. They may use the information only to provide services to us.
- Your organization. If you use the Services through an employer or business customer, that organization may access information related to its account, devices, and users.
- Legal and safety. We may disclose information if required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect the rights, property, or safety of Hasser, our customers, or others.
SMS/Text Messaging
Hasser Enterprises LLC, Mobile, AL collects your mobile phone number to send customer support and service notifications that you opt into. We record your SMS consent choice, submission timestamp, and IP address to document your preferences and help prevent abuse.
Mobile numbers and SMS opt-in consent are never shared or sold to third parties or affiliates for marketing or promotional purposes.
Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. See our SMS Terms & Conditions.
5. Mobile apps, including Nexora by Hasser
Nexora by Hasser and our other mobile apps let customers securely access Hasser services, such as viewing and managing video surveillance systems and receiving notifications. When you use our apps:
- Account data: we use your login details to authenticate you and connect you to the systems your account is authorized to access. Login credentials are stored as one-way hashes; we do not store your password in plaintext. API access tokens are also stored hashed at rest (not as recoverable plaintext).
- Video and camera content: live and recorded video, snapshots, and related event data are retrieved from the system you or your organization owns or operates. That content is used only to display it to authorized users and to provide the features you request. We do not use it for advertising.
- Notifications: if you allow push notifications, we use a device token issued by Apple or Google to deliver alerts. You can turn notifications off at any time in your device settings.
- Device permissions: the app asks for permissions (for example, network access, notifications, camera, microphone, or photo library) only when a feature needs them. You can grant or revoke them in your device settings; some features may not work without them.
- Diagnostics: we may collect crash reports and performance data to fix bugs and improve stability. This data is not used to track you across other companies’ apps or websites.
- App stores: Apple (App Store) and Google (Google Play) handle app downloads, and any in-app purchases, under their own privacy policies. We receive only limited information from them, such as aggregated download and crash statistics.
Our apps do not include third-party advertising, and we do not track you across other companies’ apps or websites.
6. Cookies and analytics
Our websites use cookies and similar technologies that are needed for the site to work (for example, security and session cookies) and, where enabled, analytics tools that help us understand how visitors use the site in aggregate. You can block or delete cookies through your browser settings; some parts of the site may not work properly without them. Our websites do not respond to browser “Do Not Track” signals, but we honor Global Privacy Control where required by law.
7. Data retention
We keep personal information only as long as needed for the purposes described in this policy: to provide the Services, to meet legal, tax, and accounting obligations, to resolve disputes, and to enforce our agreements. Managed-service data and backups are kept according to the service agreement with the customer. Recorded video is kept according to the retention settings of the system that recorded it. When information is no longer needed, we delete it or de-identify it.
8. Security
We use administrative, technical, and physical safeguards to protect information, including encryption in transit (HTTPS/TLS), one-way hashing of account passwords and API tokens at rest, access controls and least-privilege permissions, multi-factor authentication for administrative systems, monitoring, and regular patching. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we learn of a security incident affecting your personal information, we will notify you as required by law.
9. Your choices and rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you and receive a copy;
- correct inaccurate information;
- delete your information, subject to legal and contractual exceptions;
- object to or restrict certain processing, or withdraw consent where processing is based on consent;
- opt out of the sale or sharing of personal information (we do not sell or share it for targeted advertising);
- not be discriminated against for exercising your privacy rights.
California residents and residents of other U.S. states with consumer privacy laws may exercise the rights those laws provide. Residents of the EEA, UK, and Switzerland also have the right to complain to their local data protection authority. We process personal information on the basis of performing our contract with you, our legitimate interests in running and securing the Services, compliance with legal obligations, and your consent where required.
To make a request, contact us using the details below. We may need to verify your identity before responding. If we process your information on behalf of your employer or another business customer, we may refer your request to that organization. App account deletion: you can ask us to delete your app account and its related data by emailing support@hasserllc.com from the email address on the account.
You can unsubscribe from non-essential emails at any time using the link in the message or by contacting us. We will still send service, billing, and security messages.
10. Children’s privacy
The Services are intended for businesses and adults. They are not directed to children under 13 (or under 16 where local law sets a higher age), and we do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.
11. International users
We are based in the United States, and information we collect is processed and stored in the United States and in other countries where our service providers operate. Where required, we use appropriate safeguards for international transfers.
12. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page and, if the changes are significant, provide additional notice, such as on our website or in the app. Continuing to use the Services after an update means you accept the revised policy.
13. Contact us
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact:
Hasser Enterprises LLC
Attn: Privacy
Mobile, Alabama, USA
Email: support@hasserllc.com
Web: www.hasserllc.com